Upfront Payments
All subscriptions, implementation fees, and hardware costs are invoiced or charged in advance. Once payment is received the amount is non-refundable because infrastructure, onboarding, and device provisioning resources are immediately allocated.
Auto-recurring Subscriptions
Services enrolled in automated recurring billing will renew automatically for the next billing period. To stop future charges you must submit a cancellation request at least 48 hours before the scheduled auto-debit time. Requests made after that window may be processed for the following cycle.
How to Cancel
Send cancellation requests to accounts@veytra.io or raise a ticket through your customer portal. Include your company name, subscription ID, and desired cancellation date. We will confirm receipt and the effective termination date via email.
Partial Months & Hardware
We do not offer pro-rated refunds for unused days within a billing period. Hardware purchases are final unless otherwise specified in your hardware warranty agreement.